Shipping policy
Lumi Hair Shipping & Processing Policy
Please read this Shipping & Processing Policy carefully before placing an order.
By placing an order with Lumi Hair, you acknowledge and agree to the processing and shipping timeframes outlined below.
1. Processing & Shipping Times
All hair and wig orders, excluding Vietnamese hair and wigs, require approximately 5–7 working days for processing and shipping.
Vietnamese hair, bundles and wigs require approximately 10–15 working days for processing and shipping.
Please note that processing and shipping timeframes are provided in working days and do not include weekends or public holidays.
2. Processing Time Is Not the Same as Delivery Time
The processing and shipping timeframe refers to the time required to prepare, source, process and dispatch your order.
Once your order has been dispatched, the delivery time may vary depending on the courier, shipping method, destination, customs clearance and other circumstances outside of Lumi Hair’s control.
Lumi Hair cannot guarantee an exact delivery date.
3. Delays
While Lumi Hair makes every effort to process and dispatch orders within the stated timeframes, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Supplier delays
- Courier delays
- Customs delays
- Public holidays
- High order volumes
- Weather conditions
- Transportation disruptions
- Incorrect or incomplete customer information
Such delays do not automatically qualify the customer for a refund, cancellation or compensation.
4. Customer Responsibility
Customers are responsible for providing accurate and complete delivery information at checkout.
Lumi Hair will not be responsible for delays, failed deliveries, additional shipping charges or returned parcels caused by:
- Incorrect delivery details
- Incorrect contact information
- An unavailable recipient
- Failure to collect a parcel
- Refusal to accept delivery
- Failure to respond to courier communication
Any additional delivery or re-shipping costs caused by incorrect information or failure to receive an order will be the responsibility of the customer.
5. Tracking & Delivery
Once an order has been dispatched, tracking information may be provided where applicable.
Lumi Hair is not responsible for delays caused by third-party courier companies after an order has been dispatched.
Customers are responsible for monitoring their tracking information and being available to receive their order or collect it when required.
6. No Immediate Dispatch
Lumi Hair operates primarily on a pre-order and order-processing system. Products are not necessarily kept in ready-to-ship stock.
Customers should not place an order expecting same-day or next-day dispatch unless explicitly stated in the product listing.
7. Order Cancellations
Once an order has been paid for and processing or sourcing has begun, cancellations may not be accepted.
By placing an order, the customer acknowledges that the item may be sourced specifically for them.
8. Delayed Orders
If your order has exceeded the applicable processing and shipping timeframe, please contact Lumi Hair with your order details so that the status of the order can be checked.
Please do not open multiple enquiries regarding the same order, as this may delay communication and processing.
9. Important Notice
By completing your purchase, you confirm that you have read and accepted this Shipping & Processing Policy.
Please do not place an order if you are not willing to wait the stated processing and shipping timeframes.
Lumi Hair will not be held responsible for delays caused by circumstances beyond its reasonable control.